Parent/Guardian Complaint Process

Innovation High School (IHS) is committed to resolving concerns fairly and promptly, in alignment with our core values. As required by RCW 28A.710.187, we have both informal and formal complaint processes in place.

Informal Process:
Start by addressing concerns directly with the person involved. If unresolved, contact the Principal for mediation. We ask that informal steps be followed before escalating further.

Formal Process:
If the issue is not resolved informally, submit a signed letter to the Principal describing the issue, the policy or procedure violated, and efforts made to resolve it. A resolution team will respond within 5 workdays.

Board Involvement:
If you are not satisfied with the outcome, you may contact the IHS Board Chair or Vice Chair for further review.

For more details, please refer to the Student Handbook.

Contact:
Executive Director – Sara Kennedy
sarak@innovationspokane.org 509-309-7680

IHS Charter School Authorizer:

To file a complaint about an SPS-authorized charter public school, please email the SPS Charter Schools Director. All charter public schools have their own complaint processes which should be followed first before filing a complaint with the charter authorizer.
Spokane Public Schools Charter Authorization